Frequently Asked Questions

A concierge or life management company for elders acts as a personalized, flexible support system designed to help older adults maintain independence, comfort, and peace of mind to age in place. These services go beyond traditional caregiving by focusing on the whole lifestyle of the individual.

At Wolfmates, that means offering a wide range of non-medical in-home care services in addition to customized life maintenance and support services.

We also partner with businesses that serve older populations, providing coaching, training, and resources to help them better understand and meet their clients’ evolving needs.

Home care is non-medical support provided by a trusted caregiver or companion in the comfort of an older adult’s home. Designed to help seniors age in place safely and comfortably, home care services assist with daily activities like errands, personal care, household tasks, and companionship. The level of care is usually customizable, ranging from part-time visits a few days a week to full-time, 24/7 support based on each individual's lifestyle, preferences, and evolving needs.

Getting started is easy. You can either book with us immediately or simply contact us by phone (862-243-9653) or email (info@wolfmates.com).

Once you’ve contacted us, we will assess your needs, answer any questions you may have, and recommend appropriate services to help you or your loved one(s).

No, we are not a home health agency. We assist with Instrumental Activities of Daily Living (IADLs), which encompass tasks that support independent living.

If you require assistance with Activities of Daily Living (ADLs), such as bathing, toileting, feeding, dressing, or transferring, you may need the services of a home health agency. While we do not provide intensive support for ADLs, we are well-connected within our community and can refer you to the most reliable resources in our area that specialize in these services. Our priority is to ensure that you receive the appropriate level of support and care to meet your individual needs.

We offer a wide range of services for both individuals and businesses.

Our approach is deeply personalized and flexible because no two lives or households are the same. We embrace a jack-of-all-trades model that adapts to each client’s needs and lifestyle. From instrumental activities of daily living (IADLs) to high-touch concierge support, we provide help where it matters most. Our individual offerings include home maintenance and management, personal care, companionship, social engagement, personal shopping and errands, technology assistance and education, wait-at-home services, wellness checks, respite care, event planning, travel coordination and transportation, calendar management, general administration, and more.

Our business services are tailored to support companies primarily working with an older population. We partner with businesses to coach, train, educate, and provide resources to best serve their clientele.

If you or your loved one want to stay in the comfort of home, but daily life is starting to feel overwhelming, inconsistent, or hard to manage - Wolfmates is likely a perfect fit.

Our services are ideal for older adults who value their independence but could benefit from trusted, hands-on support with errands, home upkeep, scheduling, companionship, and everyday coordination. We’re more than a caregiving service, we’re a full-service life management team dedicated to reducing stress and simplifying life so you or your loved one can thrive at home.

Whether you need light weekly assistance or 24/7 concierge-level support, we offer flexible plans tailored to your lifestyle, preferences, and pace.

We offer monthly membership plans for individuals. For organizations and corporate clients, pricing is available upon request.

Please refer to our pricing pages (individual or corporations) for more information .

Yes, we offer gift packages and gift certificates that make thoughtful and practical gifts for your loved ones. You can choose from various service options and durations to suit your budget and the needs of the recipient. Please refer to our Pricing page for more information on our pricing structure.

Book us through our website or contact us, call, or email, and one of our friendly team members will assist you in selecting the services that best meet your needs and preferences. Our enrollment process is seamless.

Our team consists of trained professionals with experience in providing care and support to older adults. They undergo rigorous training and background checks to meet our high standards of professionalism and compassion.

The frequency of services depends on your individual needs and preferences. We offer flexible scheduling options, including regular appointments, occasional visits, and on-demand services, to accommodate your schedule and lifestyle.

Yes, you can cancel or modify your services, subject to the terms and conditions outlined in our Service Agreement, our Booking Policy, and Cancellation Policy.

We understand that circumstances may change, and we are committed to providing you with the flexibility you need. Our plans (individuals or businesses) offer a lot of flexibility.

Our business hours are Monday through Saturday, 8:00 AM to 5:00 PM EST. Hours may vary on federal or national holidays. We observe Sunday as a Holy Sabbath.

Once onboarded, clients receive care and support according to their customized plan.

Yes, once onboarded, clients receive care and support according to their customized care and availability.

We primarily operate in Pennsylvania and Maryland, with active service areas including Philadelphia, Hanover, York County, and surrounding regions in PA, as well as Fulton, Columbia, Bethesda, Chevy Chase, Potomac, and other communities throughout Howard County and Montgomery County in MD.

We look forward to servicing more areas as the business expands. If you are unsure whether we serve or can serve your area, please contact us.

Yes, we pride ourselves on our knowledge of the community and the resources available in our serviced areas.

If we don't already have a specific referral in mind, we're committed to researching and finding exactly what you need.

Our individual services are utilized by older adults who wish to remain independent, often in the comfort of their own homes or within senior communities. We also work with family members who juggle various obligations and may not have the time to fully take care of an aging loved one. Whether our clients’ families are local or residing at a distance, we strive to keep family members informed and connected.

Our business services support organizations that serve primarily geriatric populations, providing additional care and life management services to help meet their clients' daily needs.

Our services are tailored to meet the unique needs of each client, whether they require daily, weekly, monthly, or seasonal support.

We’re priced to reflect the unparalleled value, quality, and attention to detail we provide. Here's why our services are worth every penny:

Value: Our services are not just about completing tasks; they're about enhancing your quality of life. We provide peace of mind to ensure you or your loved ones are met with invaluable support.

Quality: We pride ourselves on delivering top-notch care and assistance. Our team consists of highly trained multilingual professionals who are dedicated to providing the highest level of service. From personalized care plans to meticulous attention to detail, we strive for excellence in everything we do.

Attention to Detail: We understand that every client is unique, with individual needs and preferences. That's why we take the time to listen and tailor our services to suit your specific requirements. Our meticulous approach ensures that nothing is overlooked, and every detail is taken care of with precision and care.

Reliable Care: When you choose us, you're not just getting a service provider; you're gaining a trusted partner in care. Our commitment to reliability means that you can rely on us to consistently deliver exceptional service, day in and day out.

Ultimately, while our services may come with a higher price tag, the peace of mind, quality of care, and reliability we offer are priceless. We believe that investing in our services is an investment in your well-being and that of your loved ones.

Currently, we only accept private payments such as cash, check, credit, ACH, and Venmo/Paypal/Cash App.

We understand that you may prefer the convenience and affordability of using your health insurance, but at this time, we are strictly a private pay company.

Our clients’ safety and peace of mind are at the heart of what we do. We are committed to providing a secure and reliable service, ensuring that every visit from our team members is a positive and worry-free experience. With our rigorous safety protocols and dedicated support, you can trust us to take care of your needs with the utmost respect and care.

We understand that having different caregivers or service providers come into your home can be concerning, and we have implemented several measures to provide peace of mind:

Rigorous Background Checks: All our employees undergo thorough background checks before they are hired. This includes criminal background checks and verification of their employment history.

Comprehensive Training: Our staff receive extensive training on safety protocols, client confidentiality, elder care management, and emergency response procedures. This ensures they are prepared to handle various situations with professionalism and care.

Employee Identification: Each of our employees carries a company ID badge and is required to wear a uniform when visiting clients. This makes it easy for you to identify them as legitimate representatives of our company.

Consistent Scheduling: We strive to assign the same caregivers to our clients whenever possible. This helps build a trusting relationship between the client and caregiver and ensures familiarity with your preferences and needs.

Client Feedback: We encourage our clients to provide feedback after each visit. This allows us to monitor the quality of our services and address any concerns promptly.

Secure Communication: All communication regarding scheduling and services is conducted through our secure platform, ensuring that your personal information remains confidential.

Our level of family interaction and partnership is dependent on the subscription plan. When working with our client's family members, we prioritize open communication and transparency every step of the way. We recognize that you are concerned about your loved one's well-being, and we strive to be your trusted partners in providing support and care.

Our goal is to provide reassurance and confidence that your loved one is receiving the highest quality of care and support, tailored to their individual needs and preferences. We welcome your input and feedback, and we are always available to address any questions or concerns you may have. Together, we work as a team to ensure the well-being and happiness of your loved one.

Absolutely! Our team is multilingual, speaking a variety of languages including English, French, Spanish, and German. When you book with us, we do our best to match you with a teammate who speaks your native language. If that's not possible, our default language is English, and we can provide interpreter services to ensure clear communication.

Congratulations on maintaining your independence! We're here to support you in any way you choose, respecting your decision to handle tasks independently.

We understand the challenge of transitioning responsibilities, so we aim to mirror your preferences and expectations precisely. Our goal is to handle tasks just as you would, ensuring everything meets your satisfaction. As long as you communicate your desires, we'll work tirelessly to make them a reality. We step in only where you're willing to delegate, honoring your autonomy. If you ever wish to hand over more responsibilities, we'll be ready to assist.

We understand the importance of finding the right fit for your needs, and speaking to an existing client can provide valuable insight. While we prioritize our clients' privacy and confidentiality, we can try to arrange for you to speak with a client who has agreed to share their experience.

Please contact us for further inquiry.

Yes, we require specific agreements to be signed in order for us to support you. Once you’ve booked us, a member of our staff will contact you to complete all required paperwork and onboarding steps.

We have made our standard agreements publicly available in the footer of our website at www.wolfmates.com:

Terms of Service
Privacy Policy
Cancellation Policy
Booking Policy
Acceptable Use Policy
Cookies Policy